Data And Analytics Support
Service & Support for Azure and Power BI (ITIL-Based Framework)
Our Service & Support services for Azure and Power BI adhere to the best practices outlined
in the ITIL framework. This ensures robust, efficient, and customer-focused support that
enhances operational excellence and delivers exceptional value.
Azure Service & Support
Incident Management
24/7 Monitoring: Continuous monitoring of Azure services to promptly identify and address
issues. Incident Response: Rapid response to incidents to minimize downtime and restore services
quickly. Root Cause Analysis: Thorough analysis to identify and resolve the root cause of recurring
incidents.
Problem Management
Proactive Problem Detection: Identifying potential issues before they
impact services. Issue Resolution: Implementing fixes and preventive
measures to avoid future incidents. Knowledge Base: Maintaining a comprehensive
repository of solutions and troubleshooting steps.
Change Management
Change Planning and Coordination: Assessing risks, planning,
and coordinating changes to Azure environments. Change Implementation:
Efficiently deploying changes with minimal disruption. Change Evaluation:
Reviewing and evaluating the impact of changes to ensure they meet
objectives.
Configuration Management
Configuration Tracking: Managing and tracking configurations of Azure
resources. Audit and Compliance: Ensuring compliance with configuration
standards and regulations. Change Documentation: Documenting configuration
changes for transparency and future
reference.
Service Continuity Management
Disaster Recovery Planning: Developing and testing disaster recovery plans to ensure service
continuity. Backup Solutions: Implementing and managing backup solutions to safeguard data and
applications. Business Continuity: Ensuring that critical services remain available during disruptions.
Capacity Management
Resource Planning: Monitoring and forecasting resource usage to
ensure adequate capacity. Performance Optimization: Identifying and
addressing performance bottlenecks to enhance efficiency. Scalability
Solutions: Implementing scalable solutions to accommodate growing demands.
Service Level Management
SLAs and KPIs: Defining and managing service level agreements (SLAs)
and key performance indicators (KPIs). Performance Reporting: Regularly
reporting on service performance against agreed standards. Continuous
Improvement: Implementing improvements based on performance metrics and
feedback.
Power BI Service & Support
Incident Management
Real-time Monitoring: Monitoring Power BI reports and dashboards to
detect and resolve issues promptly. Incident Tracking: Systematic tracking
and management of issues to ensure timely resolution. Performance Recovery:
Addressing performance issues to maintain optimal report and dashboard functionality.
Problem Management
Issue Analysis: Analyzing recurring issues and implementing solutions to prevent future
occurrences. Troubleshooting: Comprehensive troubleshooting of Power BI
issues to restore functionality. Documentation: Maintaining detailed records of issues and resolutions to build a knowledge
base.
Change Management
Report and Dashboard Updates: Managing updates to Power BI reports and dashboards with
minimal disruption. Version Control: Implementing version control for
reports and dashboards to track changes
and updates. User Training: Providing training for users on new features and changes to ensure smooth
adoption.
Configuration Management
Data Source Management: Managing and configuring data sources for Power
BI reports. Access Control: Implementing and managing access controls to
ensure data security and compliance. Metadata Management: Maintaining and
updating metadata for accurate reporting and analytics.
Service Continuity Management
Backup and Restore: Implementing backup solutions for Power BI reports and
dashboards to ensure data recovery. Disaster Recovery Planning:
Developing plans to ensure service continuity in case of disruptions.
Redundancy Planning: Ensuring redundancy and failover solutions are
in place for critical Power BI services.
Capacity Management
Usage Monitoring: Monitoring Power BI usage and performance to
manage capacity effectively. Disaster Recovery Planning: Developing plans
to ensure service continuity in case of disruptions. Resource Planning:
Planning and managing resources to ensure efficient operation and scalability.
Service Level Management:
SLA Management: Defining and managing SLAs for Power BI services to
meet user expectations. Performance Metrics: Tracking and reporting on
performance metrics to ensure service quality. User Feedback:
Collecting and addressing user feedback to drive continuous improvement.
Microsoft Relationship
As a certified Microsoft partner, we leverage our deep relationship with Microsoft to
provide cutting-edge solutions and support. Our expertise in Microsoft technologies ensures
that we deliver best-in-class service and support tailored to your business needs.
By integrating these ITIL-based practices into our service and support offerings, we ensure
that your Azure and Power BI environments are managed efficiently, remain secure, and
deliver maximum value to your organization.